Shipping Policy

Thank you for visiting Serenora and for taking the time to explore our store. We truly appreciate your interest and want to make your shopping experience as smooth and enjoyable as possible.

This Shipping Policy explains how we handle order processing, shipping, and delivery, so you know what to expect from the moment you place your order until it arrives at your door.

Processing Times

All orders are typically processed within 1-2 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing may take a little longer than usual. If your order is significantly delayed, we’ll contact you by email and keep you informed.

Shipping Times

• Domestic Shipping (within USA): Estimated delivery time is 2-5 business days.
• International Shipping: Estimated delivery time is 14-21 business days. Delivery times may vary depending on the destination country and customs clearance.

Please keep in mind that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

• Standard shipping: [Flat rate / Calculated at checkout / Free over $X]
• Express shipping (if available): [Rate or policy]
• International shipping: [Flat rate / Calculated at checkout]

Available shipping options and applicable shipping costs will always be clearly displayed at checkout before you complete your purchase.

Tracking Information

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.

Please allow 2-3 business days for tracking information to become available after shipment. You can use the tracking link included in your shipping confirmation email to follow your order along its journey.

Damaged, Lost, or Delayed Shipments

We know how disappointing it can be when a package doesn’t arrive as expected. If your order arrives damaged, please contact us at [SUPPORT EMAIL] as soon as possible and, if possible, include photos of the damaged package and product.

If your package appears to be lost or is significantly delayed beyond the estimated delivery timeframe, please contact us at [SUPPORT EMAIL]. We’ll be happy to look into the situation and assist you where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, we’re always happy to help.

📧 [SUPPORT EMAIL]